Frequently Asked Questions (FAQ)

Q:

(FAQ01) What if I want to make a VA payment but the VA number has expired?

A:

Please reactivate the payment code by:

1. Open the web https://va.posindonesia.co.id?c=Items number with Google Chrome browser (other browsers won't be supported)

2. Click on the PAYMENT CODE ACTIVATION button then click CONTINUE, the status of the VA number will be active again

3. VA number can be used again

Q:

(FAQ02) Why is the storage fee is not included on the invoice?

A:

Storage fee IDR 2000/kg/day will be calculated after 3 days (3 x 24 hours) from the release date of SPPBMCP (shipment is subject to storage fee start from the 4th day onwards). Likewise, the NPD and SPBL processes will be charged from the 4th day onwards. Storage fee will be accumulated every day and there is no ceiling rate, the longer the storage fee is not paid or NPD/SPBL is not processed, the higher storage fee that has to be paid by the recipient.

Q:

(FAQ03) What is a Nota Permintaan Dokumen (NPD)?

A:

NPD is a response from Customs, meaning there are documents that must be submitted, such as proof of payment, invoice, consignee's Tax Identification Number , and a copy of the purchase link. Please submit the complete required documents via the email listed on the NPD. Send the NPD documents with PSO service with LPU prefix

Q:

(FAQ04) What is a Surat Pemberitahuan Barang Larangan dan Pembatasan (SPBL)?

A:

SPBL is a response from Customs, meaning that it requires the fulfillment of restrictions policy/permits from the relevant ministries/institutions in accordance with the contents of the SPBL, for the procedure please contact the relevant agency. Send the SPBL documents with LPU service with LPU prefix

Q:

(FAQ05) How to return an import shipment?

A:

For import shipments contains goods or subject to Custom's inspection, submit a return request to Customs to stop the Surat Penetapan Pembayaran Bea Masuk, Cukai, dan atau Pajak (SPPBMCP) process before day 60 from the date of its issuance, otherwise it will become TPS's responsibility to settle the tax! After obtaining a written return permit from Customs, import shipments EMS, R, and Air Parcelpost products are returned to KTSH, while Surface Parcelpost to KTPL. After the re-export, the copy of the CN37 or CN38 are to be submitted to Customs as proof that the items have been returned to the country of origin.

Q:

(FAQ06) How to return an import shipment?

A:

For import shipments contains goods or subject to Custom's inspection, submit a return request to Customs to stop the Surat Penetapan Pembayaran Bea Masuk, Cukai, dan atau Pajak (SPPBMCP) process before day 60 from the date of its issuance, otherwise it will become TPS's responsibility to settle the tax! After obtaining a written return permit from Customs, import shipments EMS, R, and Air Parcelpost products are returned to KTSH, while Surface Parcelpost to KTPL. After the re-export, the copy of the CN37 or CN38 are to be submitted to Customs as proof that the items have been returned to the country of origin.

Q:

(FAQ07) The shipmnet status in AKI is not up to date & did not sync with the Customs' report

A:

Take BC Response, if you find a shipment whose status has not been updated and sync with the Customs' report. check and make sure that the shipment has been released systemically at http://beacukai.go.id/barangkiriman.

Q:

(FAQ08) The tracking status of the shipment is missing or not found update?

A:

Please note that not all barcode number on shipments have a tracking feature (tracking), the trackable barcodes number are . EMS (prefix E*; EG123456789JP, EE123456789ID), Registered (R*;RR123456789ID, RJ123456789US), Parcel (C*; CP123456789ID, CJ23456789AU), App ePacket (LP; LP123456789ID) and Prime (LX; LX123456789TW). In addition to that, there are shipments from our partners with the tracking a 13-digit barcode structure, a combination of 2-digit letters, 7-digit numbers, then 4-digit partner code; ID1234567MITRA , ID1234567ILAX etc It took at least 1 (one) hour to process the shipment's update status to the tracking system. If the status data is not available in tracking more than 4 (four) hours, please contact HOS Ipos.

Q:

(FAQ09) There is no Manifes Kirim for International Small Packets

A:

After the Small Packets through the Customs' Inspection, please proceed the Manifes Terima Manual first (Iposweb) , then proceed the Manifes Kirim to the correct Delivery Office.
Annex:
/getphotomanifest_terima_manual
/getphotoentri_penerimaan_manual

Q:

(FAQ010) The BC1.4 bag's data is not received by Customs at the destination TPS

A:

Contact the TPS of origin to proceed a bag investigation to get a transport permit, and contact the Customs to ensure all bag's data has received a status Outward Clear (the gate out has been done by the Customs officer at the TPS of origin)

Q:

(FAQ011) How to update a paid billing?

A:

Login TPS/Mandor on AKI application:http://aki.posindonesia.co.id, choose Get Status Lunas via Pospay on menu UPDATE EBILLING STATUS, Inquiry with the Barcode number, then fill in the New Ebilling Number and payment date. If the data is not found / cannot be updated, altough it has been paid, please make an inquiry ticket to the Hos LN with the NTPN billing information.

Q:

(FAQ012) What is EORI?

A:

Economic Actor Registration and Identification Number (EORI number) is the European Union registration and identification number for economic actors who import or export goods into and from outside the European Union. Every business or individual incorporated in the European Union (economy) needs to obtain an EORI number from their national customs authority before starting customs activities in the European Union. EORI stands for Economic Operators Registration and Identification. An economic actor established outside the European Union needs to be assigned an EORI number if he intends to file a customs declaration (Entry or Exit Summary Declaration). Official economic actors in particular need to have an EORI number. EORI numbers can be validated online. An Economic Operators Registration and Identification number (EORI number) is a European Union registration and identification number for businesses which undertake the import or export of goods into or out of the EU. Any business or individual established in the EU (an economic operator) needs to obtain an EORI number from their national customs authority before commencing customs activities in the EU. EORI is an abbreviation for Economic Operators Registration and Identification.[1] An economic operator established outside the EU needs to be assigned an EORI number if it intends to lodge a customs declaration, an Entry or an Exit Summary Declaration. Authorized economic operators in particular need to have an EORI number.[2] EORI numbers can be validated online. https://en.m.wikipedia.org/wiki/EORI_number

Q:

(FAQ013) The Billing Response (303) is not in the AKI?

A:

If there is no billing status or 303 Response from Ceisa, the solution is:

1. Make sure you have done get response bc, if there is no respons BC;

2. Contact the Customs to ask for ebiling,

3. Send inquiry to the helpdesk bc via email: info@customs.go.id, request to issue the response 303/billing

Q:

(FAQ014) How is the Process of a SPPBMCP Objection Submission with Deposit Payment?

A:

If the recipient makes an objection process to the predetermined Tax (SPPBMCP) accompanied by a deposit payment to BC, the following process must be carried out:

1. Ensure that the Submission of Objection (Notul) has been uploaded to the AKI;

2. Submit a letter of guarantee to email inq@posindonesia.co.id and to the Telegram group: Simplifikasi TPS,

3. A tax payment update status will be carried out in AKI so that the Adminpos fee can be paid,

4. Make an Adminpos payment immediately to the counter with the VA listed on the AKI.

Q:

(FAQ015) How is the process for submitting an approved or rejected SPPBMCP Objection?

A:

If the recipient of the goods proceed an objection process to the predetermined Tax (SPPBMCP) and is approved or rejected, then:

1. Ensure that the Letter of Objection has been uploaded to the AKI;

2. If rejected, send a rejection letter from Cutsoms to email inq@posindonesia.co.id and to the Telegram group: Simplifikasi TPS,

3. If it is accepted and has been released, please submit this information to inq@posindonesia.co.id and to the Telegram group: Simplifikasi of TPS,

4. Storage fees will be adjusted, the amount days where the recipient proceeds the objection process will not be counted,

5. Pay the Tax and Adminpos o the counter with the VA listed on the AKI.

Note: Objection Processing time is calculated from the Submission Letter until the Rejection Letter is issued or approved (Release)

Q:

(FAQ016) How is the Process for Applying for a Double Payment?

A:

If there is a double VA payment or an overpayment, what you need to do is:

1. Create a Berita Acara (BA) with the format as attached in the link /filebarefunddobelpay;

2. Create an Nota Dinas Elektronik (NDE) with the objectives as in BA,

3. Attach the BA with a signature then create a PDF file,

4. Attach the existing proof of payment (if QRIS/Bank try to attach a Reference/RRN),

5. Make sure to use the Office CGS Account number.

Related document:
/FileBARefundDobelBayar Contoh Formulir BA Refund Dobel (Lebih) Bayar

Q:

(FAQ017) How is the Process for Submitting a Refund for Adminpos Fees (Storage, Handling fee and others)?

A:

If there is an overpayment of double VA related to Adminpos fees (Storage, Handling fee and others) then what must be done is:

1. Make a Berita Acara (BA) with the format as attached in the link /filebarefundadminpos;

2. Create a Nota Dinas Elektronik (NDE) with the objectives as in BA,

3. Attach the BA with a signature then create a PDF file,

4. Attach the existing proof of payment (if QRIS/Bank try to attach a Reference/RRN),

5. Make sure to use the Office CGS Account number.

Related document:
/FileBARefundAdminpos Contoh Formulir BA Refund Adminspoa dan Biaya lainnya